Joseph M. DeVivo, CEO, Intouch Health
The traditional healthcare landscape is undergoing a paradigm shift with the onset of connected health concepts that place the patient at the center of the healthcare system. By aggregating and linking information from many different sources, connected health aims at enabling more informed care decisions. Aiding this model are telehealth and telemedicine that are emerging as critical elements to the effective delivery of healthcare. They are quickly evolving and offer proactive care, improved outcomes, greater distribution of limited providers, and cost-effectiveness throughout healthcare systems. “Society needs a consistently high-quality healthcare system where everybody has access to effective care that aligns with an affordable cost structure,” postulates Dr. Yulun Wang, founder, chairman, and chief innovation officer of InTouch Health. This new trend holds true as it brings value through a unique ability to facilitate remote visits with patients, immediate access to healthcare professionals, health monitoring capabilities, and real-time access to health data. As a leader in telehealth solution, InTouch Health is committed to improving clinical outcomes through its offering of a complete telehealth solutions package throughout the clinical continuum, from high acuity applications to the management of chronic care or rehabilitation outside the hospital’s four walls. With next-generation technology and the highest satisfaction rates in the industry, the company is committed to bringing world-class care to every patient regardless of their location. InTouch cloud-based infrastructure is the only solution with Class II cleared FDA applications, including active patient monitoring, that is managed with global state-of-the-art network operation centers.
"Telehealth is clearly a cornerstone technology solving various challenges like the high cost of healthcare services, improved outcomes, patient satisfaction, and active patient monitoring, in situations requiring immediate clinical action. InTouch enables all of those"
Telehealth Solutions Enabling Better Care
InTouch offers a robust telehealth network connecting thousands of healthcare providers to their patients and enables hospital systems to deploy telehealth services across the enterprise, well beyond the traditional hospital setting. “Our telehealth network infrastructure is unique as it allows our 6,000 users with a mobile device to download our application and get connected to 1,500 hospitals in just minutes for efficient healthcare and assistance,” explains Dr. Wang.
Our telehealth network
infrastructure is unique as it
allows our 6,000 users with a
mobile device to download our
application and get connected to
1,500 hospitals in just minutes for
efficient healthcare and assistance
The company’s telehealth platform, the InTouch OS enables intimate interactions between provider and patient by combining video, audio, and robotics technologies, helping doctors to analyze a patient for acute and emergent events. Built on InTouch’s cloud-based network, the platform makes virtual care easy by fortifying healthcare professionals with a single digital backbone that connects people, healthcare systems, HIT systems, devices, and third-party software applications. InTouch Health extends every caregiver’s reach outside of the four walls of hospitals by enabling patients to enter the health system from anywhere. InTouch provides the ability to support on-demand access to caregivers, allowing them to capture patient details and expand their reach without the costs and overhead of in-office appointments. On the other hand, patients get on-demand access to their caregivers. What’s more, the solution’s AI rules engine guides new patients through their intake process taking them to the appropriate provider. By virtualizing the specialty care, caregivers can reach more patients, improve outcomes, and keep patients within their system. Physicians can follow up at anytime and deliver scheduled care reducing inefficiencies by ensuring they are always connected to the right room, at the right time, even in the midst of busy days. This way, InTouch fortifies caregivers with the ability to meet patients at any point in their journey, taking down the barriers to delivering care. When it comes to emergent care services, InTouch has pioneered the concept of telestroke, by creating real-time remote access to neurologists to tackle challenges of stroke. The company boasts of a one minute response time that increases the chances of saving lives.
Their telehealth solution enables the use of a wide variety of connected devices to assist in clinical evaluation, high definition cameras that are controlled by the remote physician, clinical workflow solutions that manage notation during consults, and access to the hospital’s proprietary PACS (Picture Archiving and Communication System) clinical images. Also included is robust business intelligence data acquisition that institutions routinely use to measure the success of their telemedicine program. “Telehealth is clearly a cornerstone technology solving various challenges like the high cost of healthcare services, improved outcomes, patient satisfaction, and active patient monitoring, in situations requiring immediate clinical action.
InTouch enables all of those,” adds Dr. Wang. To support the telehealth software platform, and deploy seamless services and effortless online consultations, InTouch Health provides a suite of clinically designed FDA-cleared devices which successfully help hospitals scale physician access across the entire continuum of care.
Redefine Care Delivery
InTouch’s mastery in developing and deploying effective and innovative healthcare delivery models has assisted many neuroscience centers to save lives by providing timely access to specialist care and assistance—especially true in the case of stroke patients where the saying, “time is brain” means the difference between recovery and lifelong disability. Larger healthcare providers including Thomas Jefferson University Hospital and HCA, have reduced the incidence of long-term disability of their patients and improved patient’s quality of life by implementing tele-stroke solutions. With demonstrated reductions in cost and improved clinical outcomes, tele-stroke continues to be adopted as a standard of care. “From the beginning of our partnership, through the implementation and education, InTouch has always been there by our sides helping us achieve our goals in the telemedicine landscape,” says Pamela Kolb, Executive Director, Farber Institute for Neuroscience, Thomas Jefferson University Hospital.
In addition, the company has partnered with Intuitive Surgical, a provider of robotic-assisted surgery, to strengthen the latter’s Internet of Medical Things (IoMT) network to connect into thousands of its surgical systems in medical institutions around the world on a single global network. This will enable Intuitive to connect directly to their surgical systems worldwide to exchange real-time data for enhanced clinical insights, proactive service, and maintenance monitoring and the ability to extract data for data analytics and machine learning. “Today, healthcare companies, like Intuitive, which want to push and pull data to and from their devices are asking InTouch to help them build a secure, reliable, and scalable network for IoM,” states Joseph M. DeVivo, CEO of InTouch.
Over the past year, InTouch Health has effectively broadened its offering to include other specialties including Behavioral Health, Neonatology, Tele-ICU, Specialty Transport, Pediatrics, ED, Tele-stroke, Skilled Nursing Facilities, Tele-isolation, and Tele-training. The InTouch Health telehealth system has enabled more than 800,000 telemedicine consultations, through their telehealth network and services, supporting more than 6,000 clinicians, at 1,500 clinical locations in over 130 health systems. Enabling healthcare providers to respond and deliver care to remote patients when needed proactively, InTouch Health is leading the rapid implementation of telehealth solutions worldwide. In the near future, InTouch intends to leverage its telehealth platform to more broadly serve the healthcare arena across a wider variety of clinical applications. Backed by a team of healthcare experts, InTouch is devoted to leveraging its combined experiences to make the world a healthier, better place to live by reimagining the way patients access care and health systems deliver care.